Job Description

Job Description

Job Description

 

You're More Than a Front Desk. You're the Face of Our Practice.

From greeting patients and answering phones to coordinating check-ins and check-outs, you'll help create a positive experience at every visit. If you're personable, dependable, organized, and enjoy helping others, we want to hear from you!

Boulder Medical Center (BMC) is a local, independent, physician-owned medical group with more than 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. We currently serve patients at locations in Boulder, Louisville, Longmont, and Erie.

Summary:

BMC is seeking a customer service-oriented Medical Receptionist (Patient Access Associate) to join our Urgent Care team. This part-time position is scheduled for 16 hours per week and provides weekend coverage on Saturdays and Sundays.

Urgent Care is a fast-paced environment that provides timely, compassionate care for patients with minor injuries, illnesses, and other same-day medical needs. This role is ideal for someone who enjoys interacting with patients, multitasking, and delivering exceptional customer service.

 

Job Perks:

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

Job Duties:

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc. 
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol. 
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour

This position will be posted for a minimum of three days, subsequently until filled.

Location:

• Boulder, CO.

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